At CS Infocomm, we introduce the Mobile Agent - a revolutionary solution that redefines contact center operations. Our cutting-edge platform allows your agents to extend their capabilities beyond the conventional desktop or laptop, transforming their smartphones or tablets into powerful, mobile workstations.

Key Features and Benefits

Unified Engagement Hub

Blended Contact Center Operations:
The Power of Multichannel Engagement

Seamlessly manage both inbound and outbound interactions across various channels – voice calls, email, live chat, and SMS.

Agile Setup, Effortless Scaling

Scalability and Ease of Use:
Flexibility Meets Efficiency

Plug-and-play simplicity; no intricate setups or extensive infrastructure required. Scale up or down effortlessly as per your business needs.

Boundless Workforce Empowerment

Remote Work Enablement:
Mobilize Your Agents, Anywhere, Anytime

Empower remote and work-from-home teams, ensuring optimum performance across diverse geographical locations.

Real-time Monitoring & Insights

Call Recording and Reporting:
Insights for Excellence

Automatic call recording for quality assurance, coupled with robust reporting and analytics features for data-driven decisions.

Interconnectivity Simplified

Integration and Compatibility:
Seamless Connectivity

Seamlessly integrate with leading voice platforms, ensuring an intuitive, hassle-free setup for agents and supervisors.

Rapid Deployment Capabilities

Effortless Onboarding:
Swift Integration, Quick Deployment

Swift onboarding, minimal setup requirements, and continual updates ensure a smooth and efficient deployment process.

Ready to transform your Contact Center into a mobile powerhouse?

Seeking seamless contact center mobility?
Want to boost your agents' efficiency?