Streamline Your Operations with CS Infocomm Universal Desktop

Our Universal Desktop forms an effective bridge between self-service and live agent assistance, offering a smooth customer experience backed by real-time visibility and detailed customer journey reports. It’s more than just a workspace client—it’s a comprehensive solution designed to harmonize your contact channels, streamline operations, and ultimately enhance the customer experience. 

Key Solutions

Omni-Channel Solution

CUD offers a holistic view of Omni-Channel customer information from a single, unified desktop. It is compatible with a wide range of environments, enabling a seamless customer experience across different contact channels.

Contextual Information

CUD provides context for active customer interactions, presenting insights into details captured on IVR & Routing, the customer journey path, and the customer profile. 

Integration with CRM & Backend Applications

CUD seamlessly integrates with CRM, order management, custom applications, ensuring real-time, comprehensive access to customer data. 

User-Friendly Interface

With an intuitive user interface, CUD significantly reduces the time needed for agent training and adaptation. 

Contact Center Statistics Widget

CUD features a widget that provides real-time agent and agent group metrics, including customizable Key Performance Indicators (KPIs). 

One-Click Distribution

The solution supports centralized deployment and automatic updates, streamlining the distribution process.

Robust Security

CUD includes LDAP / Active Directory integration and supports encryption (AES/DES), providing an added layer of security.

Access Control

CUD features a Role-Based Access Control (RBAC) system, enabling centralized administration. 

Ready to Experience the Power of a Truly Unified Workspace?

Are you ready to streamline your operations and enhance your customer experience?

Start managing your interactions today with CS Infocomm and turn customer interactions into customer loyalty.