Welcome to CSInfocomm
Your Premier Destination for "Enriching Customer Engagement to Achieve Customer Experience"
Renowned for groundbreaking innovation, we specialize in architecting bespoke solutions that transcend traditional customer experiences. As dynamic solution architects, our prowess spans strategic consulting, visionary design, and the seamless orchestration of state-of-the-art contact centers, guaranteeing extraordinary outcomes.
At the forefront of industry evolution, we instigate a revolution in operations through our suite of transformative Customer Interaction Management solutions. From cutting-edge AI, BOTs, IoT, and RPA to comprehensive Contact Center, Unified Communications, and Predictive Analytics, we redefine processes with the latest in advanced technologies.
Place your trust in CSInfocomm's seasoned professionals, unparalleled in expertise and fueled by a relentless pursuit of excellence. Together, we set new benchmarks for customer experience, propelling your organization towards unparalleled success. Choose us to unleash your business's potential and explore limitless possibilities in revolutionary customer solutions.
Elevate with Unified Excellence:
Integrate - Migrate - Adopt
In the dynamic arena of customer experience evolution, confidence is your strategic arsenal. Amidst economic challenges, businesses prioritizing CX not only weathered the storm but surged with threefold shareholder returns. The imperative for action is urgent, and CS Infocomm stands as the catalyst to empower your decisive journey.
Armed with our unparalleled expertise, we orchestrate a CX metamorphosis that yields extraordinary results. Our methodology is fortified by three pivotal pillars: a visionary aspiration, agile transformation, and strategic deployment of cutting-edge capabilities. Step into our domain, where the Integrate-Migrate-Adopt powerhouse methodology creates an unbeatable synergy, delivering a commanding advantage in your industry.
Align forces with CS Infocomm to unleash the true potential of unified customer experience. With battle-tested methods and unwavering support, embark on a power-packed journey that redefines success. Supercharge your CX strategy, propelling your organization towards unparalleled growth and profitability in the fiercely competitive market landscape."
Torchbearers - Leading From The Front
At CSInfocomm, our leadership serves as the driving force propelling decades of excellence and global innovation. Fueled by unwavering dedication and a strategic vision, our team redefines customer experience standards. Our leaders are the technological visionaries, guiding the development of cutting-edge solutions. Together, they personify our commitment to delivering unparalleled value, navigating the dynamic landscape of customer experience with expertise and continuous innovation.
Mr. Anil Joglekar
Mr. Rajesh Yadav
Global Technology Head
Mr. Anil Joglekar - Managing Director
Anil Joglekar is an extremely respected technology leader who has successfully grown businesses on the back of high degree of customer centricity. As an entrepreneur, Mr. Anil derives biggest satisfaction in creating successful & enduring relationships with India's leading corporates and BPOs. He has creatively marshalled technology solutions to go beyond the standard platter that vendors offer in the market. His contributions to the technology world have been numerous, the hallmark being his patented concept of "Enterprise Collaboration Hub", a framework that is now being adopted across the board. To his credit, Anil played the pioneer's role in the introduction of Interaction Voice Response (IVR) in India. Anil's acquired wisdom, honed over years of experience, best reflects in conceptualizing solutions that bring technology domain knowledge, cross-industry best practices and articulation of future direction for customer engagement. As an acknowledged thought leader in the industry, Anil has been invited to speak in customer centric technology conferences and events. In his three decades of building and managing firms, Anil has mentored many leaders and he bears an enviable reputation of being the most liked employer. Anil's arch of vision and his purposive guidance has taken CS Infocomm to new height and the firm continue to achieve significant new milestones.
Mr. Rajesh Yadav - Global Technology Head
Rajesh Yadav is an archetypal technology wizard. From his perch as the Global Head of Technology, Rajesh keeps a bird's eye view on the emerging trends in voice & data technologies and simultaneously, has an insight into both the intrinsic as well as extrinsic aspects of intractable problems that customers pose to CS Infocomm. His experience on both the infrastructure side of technology as well application solutions allows him to have a 360o view of the technology landscape, devising innovative solution that leverage his gargantuan knowledge. Rajesh manages a large service delivery and R & D team and has created a new crop of exceptional technology talent in-house. Owing to deep learning on Contact Center technology platforms, Rajesh has earned respects for his stellar insights from industry leading OEM's. Rajesh personally has built empathetic connections with more than 200 customers that currently work with CS Infocomm. Rajesh embodies the focus on "Customer Delight" at CS Infocomm and his leadership has invigorated his team to tread on the same path with greater vigor.
Mr. Kailash Kadam - Vice President Sales
Kailash's consultative sales approach has kept CS Infocomm in a good stead. Kailash posses the ability to get into intimate grasp of customers business needs and create an equation that leads to a win-win situation. Kailash joined CS Infocomm in its fledgling stage and has opened up many doors for CS Infocomm and led multimillion-dollar deals. In his 15 years of experience in Contact Center industry, the industry has changed dramatically. So to adapt to the changing industry and simultaneously, motivate customers to change, evolve and innovate has been Kailash's secret sauce that has created legions of satisfied customers.