Streamline Your Operations with CS Infocomm Universal Desktop
Our Universal Desktop forms an effective bridge between self-service and live agent assistance, offering a smooth customer experience backed by real-time visibility and detailed customer journey reports. It’s more than just a workspace client—it’s a comprehensive solution designed to harmonize your contact channels, streamline operations, and ultimately enhance the customer experience.
Key Solutions
Omni-Channel Solution
CUD offers a holistic view of Omni-Channel customer information from a single, unified desktop. It is compatible with a wide range of environments, enabling a seamless customer experience across different contact channels.
Contextual Information
CUD provides context for active customer interactions, presenting insights into details captured on IVR & Routing, the customer journey path, and the customer profile.
Integration with CRM & Backend Applications
CUD seamlessly integrates with CRM, order management, custom applications, ensuring real-time, comprehensive access to customer data.
User-Friendly Interface
With an intuitive user interface, CUD significantly reduces the time needed for agent training and adaptation.
Contact Center Statistics Widget
CUD features a widget that provides real-time agent and agent group metrics, including customizable Key Performance Indicators (KPIs).
One-Click Distribution
The solution supports centralized deployment and automatic updates, streamlining the distribution process.
Robust Security
CUD includes LDAP / Active Directory integration and supports encryption (AES/DES), providing an added layer of security.
Access Control
CUD features a Role-Based Access Control (RBAC) system, enabling centralized administration.
