Overview
@Home, your integrated virtual platform designed to empower organizations to create immersive and personalized customer interactions from the comfort of their homes. With an array of cutting-edge features, industry-spanning support, and unparalleled advantages, we're revolutionizing the way businesses connect with their clients.
Key Solutions
Skill-based Call Routing:
Efficiently direct customer calls to the right department or agent, optimizing response times and enhancing customer satisfaction.
Live Audio/Video Call:
Real-time, face-to-face interactions between customers and representatives, fostering a more personalized and efficient engagement.
KYC Fulfilment:
Swift and secure customer recognition, saving Time for both clients and organizations by streamlining verification processes.
Co-browsing:
Enable collaborative experiences by sharing screens, facilitating smoother interactions between customers and representatives.
Tri-party Conference:
Seamlessly connect customers with multiple parties, simplifying complex transactions and consultations.
Whiteboarding:
Visually explain products or services, delivering engaging and informative sessions for clients.
Data Masking:
Ensuring the security of sensitive customer Information through effective masking techniques.
Payment Management:
Securely process payments within the platform, providing convenience and trust for customers.
Live Chat:
Real-time text-based support, offering immediate assistance and guidance.
Document Management:
Efficiently store and access necessary documents, ensuring a secure repository for streamlined operations.
Industry Support:
CS Infocomm @Home caters to diverse industries including BFSI, Hospitals, Education, Insurance, Retail, Trading, Utility, Real Estate, Travel and much more.
Advantages
Compatibility
Works seamlessly across 90+ smartphones and native browsers.
Low-code Development
Easily ingrates with existing Infrastructure.
Deployment Options
Flexible deployment in cloud, on-premises, or hybrid environments.
Network Bandwidth Management
Capabilities to handle extreme network bandwidths.
Proven Success
Backed by successful deployments with leading digital banks globally.