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In the decade and a half since its inception, India's BPO industry has had a most interesting debut. While the initial driver of scaling up was simple cost arbitrage, Indian BPO industry has matured to deliver fairly complex suit of services.

By its very nature, contact center technology is the foundation on which the entire BPO business resides. A simplest of innovation can lead to gaining non-linear advantage owing to sheer scale. On the other hand, any infractions in technology can lead to unsavory experience for customers.

CS Infocomm is privileged to work with India's leading international as well as domestic BPOs. For example, CS Infocomm works with 3 of the top 10 international BPOs and 5 out of top 10 largest domestic BPOs.

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