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Retail Banking and Non Banking Financial Services (NBFC) have traditionally been gung-ho on IT investments in general and investments in contact centers in particular. Leading banks and NBFCs have invested in several customer-IT initiatives including customer support, branch automation, contact centers, online banking, analytics and other customer enabling technologies.

To create differentiated customer experience, banks and NBFCs are pushing the envelop to the next level. Multi-channel convergence and mobility are two key initiatives where the next investments dollars are flowing.

To fulfill your vision of a consumer centric banks and NBFCs, CS Infocomm offers full suit of solution portfolio so that if you are either embarking on the journey or you have already invested in contact center, CS Infocomm has access to best practices to help you elevate your vision to the next level.

CS Infocomm is privileged to work with 9 of India's top 20 banks.

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