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Social media has steadily moved from an emerging media to an incumbent media over the past half decade. While millions of your customers are talking about you on social media, the capabilities of enterprises to harness social media have remained behind the curve.
Not any more. CS Infocomm's Social Media Interaction services allow you to structure, manage & integrate social media right at your enterprise's doorsteps, empowering you to gain unprecedented level of integration with your contact center.
Just as the way your customer's call, emails, SMS or any other customer channel works, social media becomes one more channel that you can employ for judiciously monitoring and responding to your customers. CS Infocomm's solution allows for skill based routing for social media feeds and filter them according to pre defined business rules so as to arrive at a logical conclusion of all that your customers are saying about your brand or company.
