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Products & Technology Interactive Voice Response
CS Infocomm's association with Interaction Voice Response (IVR) technologies has a distinguished history. We are one of the first companies to have successfully implemented IVR in India.
Interaction Voice Response solutions have blossomed in terms of applications. While the menu based interaction remains as a primary driver for disseminating information, a number of customers have started to roll out either service lines or toll free numbers for business functions, where IVR serves as the front end voice portal.
CS Infocomm has expertise in design and architecture of complex IVR solutions across industry leading hardware and software platforms. While we have expertise in proprietary IVR scripting tools, we are a leading proponent of open standard Voice XML scripting language.
