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Solutions for Verticals Solutions for Brokerage Customer Care
Delivering above par customer service to today's demanding consumer is both increasingly difficult and increasingly important as companies seek to make customer care a distinguishing feature about their business. For brokerage customers, timely information is key to successful trading.
With the agent as center of universe, CS Infocomm's solution assists the agent in addressing every exigency that may come in one's way. This includes:
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360o view of the customer lead to
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Access to call history
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Knowledge of past requests
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Unified desktop enable access to data with industry standard connectors
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And many additional services
