Home Solutions for Verticals Solutions for BPO Customer Service
Research emanating from respected sources recognize customer service as a means of ensuring ongoing engagement with customers. Good customer service extends the relationship with the brand in the long term. The pay offs are many including repeat buying of product, buying value added services and using customer service as a listening post.

With the agent as the center of universe, CS Infocomm's solution assists the agent in addressing every exigency that may come in one's way. This includes:

  • 3600 view of the customer lead to
  • Access to call history
  • Knowledge of past requests
  • Unified desktop enable access to data with industry standard connectors
  • And many additional services

Find out what are you looking for?