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Products & Technology Automatic Call Distribution
Automatic Call Distribution forms the heart of any basic in-bound call center. It is that single piece of technology, without which the whole edifice of in-bound sales, taking of orders, and customer service is likely to crumble. As the number of call centers continue to rise, the Automatic Call Distribution adoption is likely to experience similar growth in the coming years.
CS Infocomm's forte is in system integration along with bringing best practices on board. Our contribution in user interface for agents and capturing the business process in underlying contact center technology lead to early pay back on investments for our customers. Furthermore, our capabilities in innovative business rule configuration directly has an effect on your business outcomes.
Additionally, our R&D investments in developing connectors enable cross application integration and delivers unprecedented productivity not only for the agent but also for world's leading CRM systems.
